FAQs for Vacation STAY

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Please cancel and re-book using the changed dates.

Category: Reservation

If the host does not accept a reservation request within 24 hours the request will be automatically rejected.

Category: Reservation

Splitting payments betweens travellers is currently not supported.

Category: Reservation

Please check the amenities information in the detailed information page of the room.

Category: Reservation

Please check the house rule in the detailed information page of the room.

Category: Reservation

Please check the amenities information in the detailed information page of the room.

Category: Reservation

We do not disclose this information to maintain the privacy of the host.

Category: Reservation

The accommodations are classified as per applicable business laws (one of Hotel, ryokan, budget hotel or private accommodation business law).

Category: Reservation

Yes, of course!

Category: Reservation

You can contact customer support from: Vacation STAY Customer Support

Category: Reservation

Please cancel and re-book using the changed dates.

Category: Reservation

Please cancel and re-book using the changed dates.

Category: Reservation

Please check the allowed check-in and check-out times in the detailed room information page.

Category: Reservation

Please contact the host and inform them about the change. In case there is a change in the reservation pricedue to the change, please cancel and rebook. Please note that any cancellation fees will be payable.

Category: Reservation

Yes as long as the terms and conditions are followed. Please note that all communications will be directed to the person who creates the reservation.

Category: Reservation

Please check the detailed room information page.

Category: Reservation

If you have logged in as a Rakuten member you can redeem and get 1 super point per every 100 yen spent. The points will be granted in the next calendar month after checkout.
Ex:
Checkin: May/28, Checkout: May/30 : Points will be granted by the end of June.
Checkin: May/28, Checkout: Jun/02 : Points will be granted by the end of July.

Category: Reservation

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