FAQs for Vacation STAY

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There are three standard cancellation policy levels (Flexible / Moderate / Strict) that can be selected by the host. At the earliest (in case of the strict cancellation policy), a cancellation fee will be charged for cancellations within 28 days of check-in. The figure below explains in more detail.

Categories: Cancel, Policy

The exact refund date depends on your credit card company. Usually the refund is processed within 2 months. If you have not received a refund after 2 months, please contact our customer support from: Vacation STAY Customer Support

Categories: Cancel, Payment

There are no fees for adding a property as a host.

Categories: Cancel, Payment

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